Refund Policy

This policy explains how trials, cancellations and refunds work for Labelyze, operated by Lefteris Varouxis (LV Media Group), Greece ("we").

1. 3-day free trial

New Premium subscribers get a 3-day free trial. You are not charged during the trial. If you cancel before the trial ends, no charge is made at all. If you do nothing, the subscription renews automatically at the price shown on the Premium screen.

2. Cancelling anytime

You can cancel anytime from the billing page — open "Manage subscription" on the Premium screen. Cancelling there stops the next renewal. Your Premium access stays active until the end of the period you already paid for, and no further payment is taken after that.

3. Refund requests

If you were charged and believe a refund is due (for example a duplicate payment, a technical failure, or a charge made after you cancelled), email Lvmediagroup@hotmail.com with your account email and the date of the charge. Each request is reviewed case by case, and we will tell you the outcome and, where approved, how the money is returned to your original payment method.

4. Your EU consumer rights

As a consumer in the EU you have statutory rights, including a 14-day right of withdrawal. For digital subscriptions you give explicit consent for us to start providing the service straight away, and you acknowledge that the right of withdrawal ends once the Premium access begins. This policy does not limit any statutory right you cannot give up, including the right to a refund where the service does not work as described.

5. Contact

Questions about this policy: Lvmediagroup@hotmail.com.